Helpdesk, Microsoft 365, cloud, networks, cyber security and IT strategy — run by one accountable UK team with published response times. No hourly billing, no blame between suppliers, no surprises at renewal.
A qualified engineer reviews your infrastructure, licensing, backups and security posture, then gives you the findings in plain English. Yours to keep either way.
Most businesses do not go looking for a new IT provider because of one disaster. They go looking after a year of small, avoidable friction.
You log an issue, hear nothing for two days, then get asked to restart the machine you already restarted.
The relationship is transactional, so nobody proactively tells you the backup has been failing since March.
MFA is half deployed, the firewall rules are a mystery, and nobody has tested a restore in living memory.
Licensing renews on autopilot, the server is out of warranty, and there is no plan beyond the next invoice.
The differences a managing director notices in the first two quarters — each one written into the service agreement rather than promised on a call.
Priority-one incidents answered by a named engineer inside fifteen minutes, in the contract rather than in the sales pitch.
Estate audited, documented and monitored, run in parallel with your current provider so nothing drops.
Servers, endpoints and networks watched continuously, with problems fixed before anyone raises a ticket.
One number to ring and one team that owns the outcome, instead of five vendors pointing at each other.
Move the sliders to match your own business. Indicative only — the health check produces a real figure from your incident history and licensing.
Counts lost working time only. Excludes missed revenue, overtime recovery and reputational cost, which usually exceed it.
One agreement covering the full stack — so when something breaks there is exactly one number to ring.
Unlimited remote support for your people, staffed during your working hours with out-of-hours cover available. Real engineers, published SLAs, no scripts read at you.
Tenant administration, Entra ID, Intune device management, Exchange, SharePoint and Teams — configured properly and kept that way.
Endpoint detection and response, email security, patching, MFA enforcement, phishing simulation and awareness training as standard, not as an upsell.
Servers, virtualisation, firewalls, switching and Wi-Fi, monitored around the clock with proactive maintenance and capacity planning.
Protected, immutable backups for servers, endpoints and Microsoft 365, with restores actually tested to an agreed schedule.
A quarterly review with a named senior consultant covering roadmap, budget, risk and licensing — so IT is planned rather than survived.
Every engagement is designed as a system, not a feature. This is the shape of it — reviewed and agreed with you before a line of code is written.
Every engagement follows the same five stages, so you always know where you are, what comes next and what you are paying for. No mystery, no drift.
A qualified engineer audits your estate, security posture, backups and licensing, and tells you what they found.
Days 1–7Service scope, SLAs, cover hours and the risks we will close first, agreed and written down.
Days 7–14Standards set for devices, identity, patching and backup, and the transition planned around your business.
Days 10–21Monitoring deployed, security baseline applied, service desk live, running in parallel with your incumbent.
Days 14–45Recurring ticket causes engineered out, and your first quarterly roadmap and budget review.
Day 46 onwardWe work with the platforms your business already runs, and we tell you when something you are paying for is not earning its place.
Switching provider feels risky, which is exactly why bad arrangements survive for years. Six reasons businesses make the move to FITSOL anyway:
FITSOL is the trading name of Future IT Consultancy Limited, registered in England & Wales (No. 07644491), headquartered in Manchester and delivering across the UK and United States.
A qualified engineer reviews your infrastructure, security, backups and licensing, then walks you through what they found. The report is yours whether you appoint us or not.
Tell us roughly how many people you support and we will bring the right engineer.